Effective Date: October 2025
Last Updated: July 14, 2026

StoryHub360 ("we," "our," or "us") is a DBA of Gracen Group Enterprises LLC, a Texas-based company. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information across all StoryHub360 websites, software, platforms, applications, and subscription plans.

By visiting our websites, joining a waitlist, creating an account, purchasing a subscription, or using any StoryHub360 product or service, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect both personal and non-personal information to provide and continually improve our services.

Information You Provide

This may include:

- Name

- Email address

- Phone number

- Business or organization name

- Billing and payment information

- Information submitted through forms, applications, surveys, or waitlists

- Files, contacts, messages, images, documents, and other content you upload into your StoryHub360 account

Information Collected Automatically

We may automatically collect:

- Browser type

- Device identifiers

- IP address

- Approximate geographic location

- Pages viewed

- Time spent on our websites

- Forms submitted

- Referral sources

- Cookies, pixels, analytics, and similar technologies that improve platform performance and user experience

2. How We Use Your Information

We use your information solely to operate, secure, improve, and deliver our services.

This includes:

- Account Management

- Creating and managing your StoryHub360 account

- Authenticating users

- Managing subscriptions

- Platform Functionality

- Delivering platform features

- Maintaining and improving system performance

- Troubleshooting technical issues

- Providing customer support

- Onboarding & Communications

- Sending onboarding information

- Product announcements

- Training resources

- Account notifications

- Security alerts

- Customer support communications

Billing

Processing payments securely through Stripe

Managing subscriptions

Sending invoices and payment reminders

Legal Compliance

Meeting legal, regulatory, tax, accounting, and contractual obligations

Educational & Service Updates

We may occasionally send educational content, platform improvements, feature announcements, or service updates. You may opt out of non-essential communications at any time.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties except aggregators and providers of the text messaging services necessary to deliver SMS communications.

3. Legal Basis for Processing (GDPR)

Where applicable, we process personal information under one or more lawful bases, including:

Your consent

Performance of a contract

Legitimate business interests

Compliance with legal obligations

4. Subscription Plans

StoryHub360 offers multiple subscription plans designed for authors, entrepreneurs, coaches, consultants, nonprofits, event organizers, and other organizations.

Available features, storage, automation capabilities, communication limits, and functionality may vary depending on your subscription level.

Regardless of your plan, all customer information is protected under this Privacy Policy and our company-wide security standards.

5. Data Storage & Security

StoryHub360 operates on the GoHighLevel (GHL) platform, which provides secure CRM, hosting, communication, and automation infrastructure.

Information is encrypted during transmission and stored using industry-standard security measures maintained by GoHighLevel and its infrastructure partners.

We maintain administrative, technical, and physical safeguards designed to protect your information against unauthorized access, alteration, disclosure, or destruction.

We do not access customer data except:

To provide requested technical support

To maintain system functionality

When required by applicable law

6. Third-Party Services & Subprocessors

To operate our services, we utilize trusted third-party providers, including:

GoHighLevel (CRM, hosting, automation)

Twilio (SMS messaging)

SendGrid (Email delivery)

Stripe (Payment processing)

Google Analytics

Meta Pixel

These providers process information only as necessary to provide services on our behalf.

StoryHub360 also integrates with various third-party applications including, but not limited to:

Google Workspace

Microsoft Outlook

Zoom

Stripe

Calendly

Other customer-authorized integrations

Your use of those services is governed by their respective privacy policies and terms of service.

We are not responsible for the privacy practices or service interruptions of third-party providers.

7. SMS Communications

By providing your mobile phone number, you consent to receive transactional text messages related to your StoryHub360 account, including:

Account notifications

Onboarding messages

Appointment reminders

Support communications

Security alerts

StoryHub360 does not send promotional SMS marketing unless you separately opt in.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties except aggregators and providers necessary to deliver text messaging services.

This includes:

Mobile numbers

SMS opt-in records

Consent documentation

SMS communication history

You may opt out of SMS messages at any time by replying STOP.

8. International Data Transfers

StoryHub360 is operated from the United States.

If you access our services from outside the United States, your information may be transferred to and processed within the United States.

We implement appropriate safeguards designed to comply with applicable international privacy laws.

9. Data Retention

We retain personal information only as long as necessary to:

Provide requested services

Maintain customer accounts

Comply with legal obligations

Resolve disputes

Enforce agreements

After account termination, information may be securely deleted or anonymized as permitted by applicable law.

10. Account Registration

When creating an account, you agree to:

Provide accurate and complete information

Keep your login credentials confidential

Notify us immediately of unauthorized account access

Accept responsibility for activity occurring under your account

11. Customer Responsibilities

If you collect or store information about your own customers, subscribers, donors, members, readers, event attendees, or other contacts within StoryHub360, you are the data controller for that information.

You are responsible for:

Complying with applicable privacy laws

Providing your own privacy policy when required

Obtaining any necessary consents

StoryHub360 acts solely as a data processor for customer data stored within your account and processes that information only as necessary to provide the platform and related services.

12. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Improve website functionality

Remember user preferences

Measure website performance

Analyze traffic

Improve user experience

You may disable cookies through your browser settings; however, certain features of our websites may not function properly.

13. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

Access your personal information

Correct inaccurate information

Request deletion of your information

Restrict or object to processing

Withdraw consent where applicable

Request a copy of your personal information

Requests may be submitted at:

[email protected]

14. Children's Privacy

StoryHub360 is intended for individuals who are at least 18 years of age.

We do not knowingly collect personal information from children under 18.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, legal requirements, or platform functionality.

The updated version will be posted on this page with a revised Last Updated date.

Your continued use of StoryHub360 following any updates constitutes your acceptance of the revised Privacy Policy.

16. Contact Us

If you have questions regarding this Privacy Policy or your privacy rights, please contact us:

StoryHub360, A DBA of Gracen Group Enterprises LLC

Email: [email protected]
Website: https://www.storyhub360.com